Legal
Refund & Cancellation Policy
Last updated: 1 November 2026
Caption Bunny Pro is a one-time purchase with no subscription. If it isn't right for you, you can get your money back within 7 days, no questions asked.
1. 7-day money-back guarantee
- You can ask for a full refund within 7 days of your purchase date, for any reason. You don't need to explain why.
- Email support@captionbunny.com from the email address you bought with, or include your order ID or payment reference.
- We confirm by email, usually within 1–2 business days.
2. After 7 days
After 7 days, purchases are final and are not refundable, except where the law requires otherwise or under section 5 below. If something isn't working, write to us anyway; we'll do our best to fix it.
3. How refunds are paid
- India (INR): refunded through Razorpay to the card, UPI or account you paid with.
- Outside India (USD): refunded through Lemon Squeezy, our reseller and merchant of record for international orders, to your original payment method.
- The full amount you paid is refunded. Once we've issued it, it usually reaches you within 5–7 business days, depending on your bank or card issuer.
4. What happens to your license
When a refund is issued, your license key is deactivated and Caption Bunny stops working on every computer it was activated on. Please remove it from your computers (the uninstallers are on your account page).
5. Failed, duplicate or wrong payments
If you were charged but didn't get a license key, were charged twice, or paid the wrong amount, email us with the payment reference at any time. We'll deliver your license or refund the extra charge, whatever the date.
6. Fair use
Refunds are for genuine purchases. We may refuse a refund if a license has been shared, resold or used to break our Terms of Service, or if the same person repeatedly buys and refunds.
7. Cancellation
There are no recurring charges, so there is nothing to cancel. You can stop using Caption Bunny at any time. To close your account, email us.
8. Chargebacks
Please contact us before disputing a payment with your bank; refunds within 7 days are quicker. A license with a chargeback or payment dispute is deactivated while the dispute is open.
9. Contact
Caption Bunny is run by Nikhil Ratan Dere, Mumbai, India. Refund questions: support@captionbunny.com.